Frequently Asked Questions

Welcome to SORVÉLIE Jewelry's FAQ page. Here you'll find answers to the most common questions about our jewelry, shipping, returns, and customer service.

Orders & Shipping

Do you ship internationally?

Yes! SORVÉLIE Jewelry offers FREE standard worldwide shipping. We want customers around the world to enjoy our jewelry without additional standard shipping costs.

How long does delivery take?

Our estimated delivery times are:

• Order Processing: 1–3 business days

• Standard Shipping: 5–14 business days

Delivery times may vary depending on your location, customs procedures, and shipping carriers. During busy periods, delivery may take longer.

How can I track my order?

Once your order has been shipped, you may receive a shipping confirmation email with tracking information, where tracking is available.

Please allow some time for tracking updates to appear.

If you need assistance, contact support@sorvelie-jewelry.com.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible at support@sorvelie-jewelry.com.

Once an order has entered processing or has been shipped, changes may no longer be possible. Your statutory consumer rights remain unaffected.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your order, subject to our Return & Refund Policy.

How do I return an item?

Simply email support@sorvelie-jewelry.com with your order number and return request.

Our customer support team will provide the appropriate return instructions.

Please do not send items back to the original sender's address without receiving return instructions.

Who pays for return shipping?

For change-of-mind returns, customers are generally responsible for return shipping costs where legally permitted and properly disclosed.

For defective, damaged, or incorrect items, applicable consumer protection laws determine who is responsible for return shipping costs.

When will I receive my refund?

Once your return has been received, we aim to inspect and process it within 7 working days.

Refunds are issued in accordance with applicable consumer laws and our Return & Refund Policy.

The time it takes for the funds to appear in your account depends on your payment provider.

Jewelry & Warranty

Does your jewelry come with a warranty?

Eligible SORVÉLIE Jewelry pieces are covered by our Lifetime Color Warranty.

If the color of your jewelry fades or changes under normal use, please contact us with your order number and photographs.

Warranty coverage is subject to our Lifetime Color Warranty terms. Your statutory consumer rights remain unaffected.

Is your jewelry waterproof?

Water resistance depends on the materials and finish of each piece. Please check the individual product description for specific information.

To help preserve your jewelry's appearance, we recommend avoiding prolonged exposure to harsh chemicals and cleaning products.

How should I care for my jewelry?

To maintain the beauty of your jewelry, we recommend:

• Gently cleaning it with a soft, dry cloth.

• Avoiding direct contact with harsh chemicals and perfumes.

• Storing pieces separately in a clean, dry place.

• Following any specific care instructions included with your product.

Promotions & Payments

How does the Buy 2, Get 1 Free offer work?

With our Buy 2, Get 1 Free promotion, you can select three eligible jewelry pieces and receive one piece free, subject to the promotion's conditions.

Please review the discount displayed in your cart or at checkout before completing your purchase.

What payment methods do you accept?

We accept the secure payment methods displayed at checkout. Available payment options may vary depending on your location.

Customer Support

How can I contact SORVÉLIE Jewelry?

Our customer support team is happy to assist you with questions about products, orders, shipping, returns, or warranties.

Email: support@sorvelie-jewelry.com

Website: https://www.sorvelie-jewelry.com

We aim to respond to customer inquiries as promptly as possible.

SORVÉLIE Jewelry

Timeless Elegance, Effortlessly Yours.