Shipping Policy

Welcome to SORVÉLIE Jewelry's Shipping Policy. Here you will find important information about how we process, ship, and deliver your orders.

At SORVÉLIE Jewelry, we are committed to providing a smooth, reliable, and transparent shopping experience. We want every customer to feel confident when ordering our jewelry.

Free Worldwide Shipping

We are pleased to offer FREE standard shipping on all orders worldwide.

At SORVÉLIE Jewelry, we work closely with international manufacturing partners to bring you elegant, high-quality jewelry at accessible prices.

Since our products are fulfilled on demand and shipped directly from our manufacturing partners, delivery times may vary depending on your location.

During particularly busy periods, additional shipping delays of 5–14 business days may occur.

By placing an order, you acknowledge our estimated processing and delivery times, without affecting your statutory consumer rights.

Estimated Delivery Times

Our mission is to make timeless, elegant jewelry accessible without unnecessary costs.

To achieve this, we ship products directly from our trusted manufacturing partners, reducing expenses associated with warehousing, handling, packaging, and logistics.

✔ FREE Standard Shipping on All Worldwide Orders

Our estimated shipping schedule is:

Order Processing: 1–3 business days
Standard Shipping: 5–14 business days

Please note that these timeframes are estimates rather than guaranteed delivery dates.

Shipping times may be affected by customs procedures, carrier delays, weather conditions, or other circumstances beyond our reasonable control.

During promotional campaigns, seasonal sales, or special events, processing and shipping may occasionally take longer.

During high-demand periods such as Black Friday, Cyber Monday, Christmas, or unexpected logistical disruptions, delivery times may extend to approximately 2–3 weeks.

We appreciate your patience and understanding.

Order Processing

Once your order has been successfully placed, our team begins preparing it for shipment.

Orders are generally processed within 1–3 business days, excluding weekends and public holidays.

After your order has been dispatched, you may receive a shipping confirmation email containing tracking information, where tracking is available.

Please allow some time for tracking information to become active after dispatch.

Questions About Your Order?

If you have any questions regarding your order, shipping status, or estimated delivery time, we recommend visiting our Frequently Asked Questions (FAQ) page first.

If you cannot find the information you need, our customer support team will be happy to assist you.

Customer Support: support@sorvelie-jewelry.com

We always do our best to ensure that every SORVÉLIE Jewelry order reaches its destination safely.

Our goal is to provide clear communication and reliable assistance throughout your shopping experience.

Important Shipping Information

1. Order Cancellations and Changes

Once an order has been placed and processing has started, we may be unable to cancel, modify, or intercept the shipment.

If you need to make changes to your order, please contact our customer support team as soon as possible.

Please refer to our Cancellation Policy for additional information.

This does not affect any cancellation or withdrawal rights provided by applicable consumer law.

2. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate and complete shipping information during checkout.

Please carefully review your shipping address before completing your purchase.

If an incorrect or incomplete address results in a failed delivery, additional shipping charges may apply where permitted by applicable law.

Refunds or replacements will be assessed according to the circumstances and applicable consumer rights.

3. Address Changes After Dispatch

Once an order has been shipped, changing the delivery address may no longer be possible.

SORVÉLIE Jewelry cannot guarantee successful delivery when incorrect address details, relocation, or unsuccessful delivery attempts affect the shipment.

If you notice an error in your shipping address, please contact us immediately at support@sorvelie-jewelry.com.

We will do our best to assist you before your order is dispatched.

4. Uncollected Packages

If a customer is unavailable during delivery, the shipping carrier may leave a notification with instructions for collection or redelivery.

Packages that remain uncollected for 15 days may be returned to our fulfillment facility in Asia.

Such packages may be classified as abandoned where permitted by applicable law.

Any refund or replacement request will be reviewed according to the circumstances and applicable consumer protection laws.

5. Lost Packages

If a shipment shows no tracking updates for 30 consecutive days, we may classify it as potentially lost in transit.

In these situations, the SORVÉLIE Jewelry customer support team will investigate the shipment and may arrange a replacement delivery following verification.

Any applicable legal rights to a replacement or refund remain unaffected.

If you believe your package has been lost, please contact support@sorvelie-jewelry.com with your order number and relevant shipping details.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact our customer support team as soon as possible.

We request that customers report these issues within 30 days of delivery and provide supporting evidence, such as photographs or order details, when reasonably necessary.

Claims submitted after this period will be reviewed in accordance with applicable consumer protection laws and statutory rights.

Our team will work with you to find an appropriate solution.

7. Shipping Delays and External Circumstances

SORVÉLIE Jewelry cannot guarantee delivery within the estimated timeframe when delays are caused by circumstances outside our reasonable control, including:

Customs inspections and clearance procedures
Shipping carrier backlogs
Severe weather conditions
International transportation disruptions
Force majeure events

We will make reasonable efforts to assist customers affected by significant delivery delays.

Mandatory consumer rights regarding late or failed delivery remain unaffected.

8. Customs Duties and Import Taxes

International shipments may be subject to customs duties, import taxes, tariffs, or clearance fees depending on the destination country.

Unless otherwise stated at checkout or required by applicable law, these additional charges are the responsibility of the customer and are not included in our free standard shipping offer.

Any applicable charges will depend on the destination country's customs regulations.

For orders delivered within the European Union, any applicable tax and import obligations will be handled in accordance with relevant EU consumer and tax legislation.

9. Acceptance of Shipping Terms

By placing an order with SORVÉLIE Jewelry, you acknowledge that you have read and understood the shipping information outlined in this policy.

All orders are subject to these shipping conditions, without limiting any mandatory consumer rights, including applicable refund, replacement, delivery, and withdrawal rights.

Contact Information

For any questions about shipping, delivery, or your order, please contact our customer support team.

SORVÉLIE Jewelry

Timeless Elegance, Effortlessly Yours.