Privacy Policy

This Privacy Policy describes how SORVÉLIE Jewelry, operated by PS Ecom Ventures, collects, uses, discloses, and protects your personal information when you visit our website, use our services, make a purchase, or otherwise communicate with us.

By using our website and services, you acknowledge the practices described in this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons.

When changes are made, we may post the revised Privacy Policy on our website and update the “Last updated” date accordingly.

How We Collect and Use Your Personal Information

To provide our services, we collect personal information about you from a variety of sources.

The information we collect and use depends on how you interact with our website and services.

We may use your personal information to:

• Provide and improve our products and services.

• Process and fulfill your orders.

• Communicate with you about your orders or account.

• Provide customer support.

• Process payments.

• Arrange shipping and returns.

• Send marketing communications where permitted.

• Prevent fraud and other illegal activity.

• Comply with applicable legal obligations.

• Enforce our terms and policies.

• Protect our business, customers, website, and services.

What Personal Information We Collect

The personal information we collect depends on how you interact with our website.

When we use the term “personal information,” we mean information that identifies you, relates to you, describes you, or can reasonably be associated with you.

Information We Collect Directly From You

Information that you directly provide through our website or services may include:

• Contact information, such as your name, address, telephone number, and email address.

• Order information, including your name, billing address, shipping address, payment confirmation, email address, and telephone number.

• Account information, where applicable, such as your username and other account details.

• Customer support information, including information you choose to provide when communicating with us.

• Information submitted when entering promotions, subscribing to marketing communications, or completing forms on our website.

Payment information may be processed by our payment providers rather than being stored directly by us.

Information We Collect About Your Usage

We may automatically collect certain information about how you interact with our website and services. This may be referred to as Usage Data.

This information may include:

• Device information.

• Browser information.

• IP address.

• Network connection information.

• Pages viewed.

• Time and date of visits.

• Referring websites.

• Information about how you interact with our website and services.

We may use cookies and similar technologies to collect some of this information.

Information We Obtain From Third Parties

We may obtain information about you from third parties that help us operate our business and provide our services.

These may include service providers such as Shopify, payment processors, fulfillment providers, shipping companies, analytics providers, and advertising or marketing partners.

Information obtained from third parties will be handled in accordance with this Privacy Policy and applicable data protection laws.

How We Use Your Personal Information

We may use your personal information for purposes including:

Providing Products and Services:

To process payments, fulfill orders, arrange shipping, facilitate returns, maintain your account, and provide the products or services you request.

Marketing and Advertising:

Where permitted by applicable law, we may use your information to send marketing communications and provide or measure relevant advertising.

You can unsubscribe from promotional emails using the unsubscribe option provided in those communications.

Security and Fraud Prevention:

We may use personal information to detect, investigate, or take action regarding suspected fraudulent, malicious, or illegal activity and to protect our website, customers, and business.

Communication and Service Improvement:

We may use your information to respond to questions, provide customer support, communicate important information about your order, and improve our products and services.

For customer service inquiries, customers may contact us at support@sorvelie-jewelry.com.

Cookies

Like many websites, SORVÉLIE Jewelry uses cookies and similar technologies to operate and improve our website and services, remember preferences, perform analytics, and better understand how visitors interact with our website.

Some cookies may be necessary for the website to function properly, while others may be used for analytics, personalization, or advertising.

Depending on your location, you may have the ability to accept or reject certain non-essential cookies.

You may also be able to control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality or user experience of our website.

How We Disclose Personal Information

We may disclose personal information to third parties where necessary to operate our business or provide our services.

These parties may include:

• Shopify and other ecommerce service providers.

• Payment processors.

• Shipping and fulfillment providers.

• IT and cloud service providers.

• Analytics providers.

• Customer support providers.

• Marketing and advertising partners.

• Professional advisers.

• Government authorities or other parties where disclosure is required by law.

We may also disclose information in connection with a legitimate business transaction, such as a merger, acquisition, restructuring, financing, or sale of some or all of our business.

We do not disclose personal information beyond what is reasonably necessary for the relevant purpose and as permitted by applicable law.

Third-Party Websites and Links

Our website may contain links to websites or services operated by third parties.

We do not control these third-party websites and are not responsible for their privacy, security, accuracy, or content.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

The inclusion of a link on our website does not necessarily constitute an endorsement of that third party or its services.

Children's Data

Our services are not intended for children, and we do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or legal guardian and believe that a child has provided us with personal information, please contact us at support@sorvelie-jewelry.com so that we can take appropriate action.

Security and Retention of Your Information

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no security system or method of transmitting information over the internet can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy. The appropriate retention period may depend on factors such as whether we need the information to:

• Maintain your account.

• Fulfill orders and provide our services.

• Maintain business and transaction records.

• Resolve disputes.

• Prevent fraud.

• Comply with legal, tax, accounting, or regulatory requirements.

• Enforce agreements and policies.

When personal information is no longer required, we may delete or anonymize it in accordance with applicable law.

Your Privacy Rights

Depending on where you live, applicable privacy laws may provide you with certain rights regarding your personal information.

These rights may include:

• Right of Access: Request information about the personal data we hold about you.

• Right to Correction: Request correction of inaccurate or incomplete personal information.

• Right to Deletion: Request deletion of your personal information in certain circumstances.

• Right to Data Portability: Request a copy of certain personal information in a portable format.

• Right to Restrict Processing: Ask us to restrict certain processing of your personal information.

• Right to Object: Object to certain types of processing where applicable.

• Withdrawal of Consent: Where processing is based on your consent, you may withdraw that consent.

• Marketing Preferences: You may opt out of promotional email communications at any time.

• Right to Complain: You may have the right to lodge a complaint with the relevant data protection authority.

These rights are subject to applicable legal requirements and exceptions.

We may need to verify your identity before processing certain privacy requests.

To exercise your privacy rights, please contact support@sorvelie-jewelry.com.

Complaints

If you have concerns or complaints about how SORVÉLIE Jewelry processes your personal information, please contact us using the contact information below.

If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority in your country or region.

International Users

Your personal information may be transferred, stored, or processed outside the country in which you live.

Where required by applicable law, we use appropriate safeguards for international transfers of personal information.

For transfers of personal data from the European Economic Area to countries that have not been recognized as providing an adequate level of data protection, these safeguards may include mechanisms such as the European Commission's Standard Contractual Clauses.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise any privacy rights available to you, please contact us:

Store: SORVÉLIE Jewelry

Website: https://www.sorvelie-jewelry.com

Customer Support & Privacy Inquiries: support@sorvelie-jewelry.com

We are committed to protecting your personal information and handling privacy-related inquiries with care and transparency.