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Refund & Return Policy

At SORVÉLIE Jewelry, we want you to feel confident and satisfied with every purchase. If you are not completely happy with your order, we are here to help.

Is It Possible to Return My Order?

Yes. If you are not satisfied with the items you have ordered, you may return them within 30 days of receipt, subject to the conditions below and your applicable consumer rights.

  • The order should contain all original parts and components, with the original packaging included where reasonably possible.

  • Products should not show damage caused by improper or careless handling beyond what is necessary to inspect them.

  • Products for which hygiene is important should be returned in a clean condition.

  • If a product arrives defective, damaged, or incorrect, please contact our customer support team as soon as possible.

Your statutory rights concerning defective or non-conforming products remain unaffected.

Return Options

We offer two possible return solutions:

1. Partial Refund + Keep the Product

If you are not fully satisfied with your purchase but prefer not to return the item, we may offer you a partial refund.

In this case, you may keep the product without returning it. Any partial refund will be discussed and agreed upon with our customer support team.

Accepting a partial refund is optional and does not limit your mandatory consumer rights.

2. Full Refund Upon Return

If you prefer a full refund, you may return the product to our designated return address, subject to the applicable return conditions and consumer protection laws.

For returns based on a change of mind, the customer is generally responsible for return shipping costs, where legally permitted and properly disclosed before purchase.

If a product is defective, damaged, incorrect, or does not conform to the purchase agreement, applicable consumer protection laws will determine who is responsible for return shipping costs.

Important Return Information

All returns should first be registered with our customer support team so we can provide the correct return instructions.

Please do not send your order back to the original sender's address without first contacting us.

We recommend using a tracked shipping service (Track & Trace) when returning your order. Please keep your tracking information until your return has been successfully processed.

If a parcel is refused or not collected and is automatically returned, additional costs incurred as a result may be deducted from the refund only where permitted by applicable law.

Once your return has been received, we aim to inspect and process it within 7 working days.

Where statutory withdrawal rights apply, refunds will be issued within the legally required timeframe. We may withhold reimbursement until we have received the returned goods or you have supplied evidence of having sent them back, whichever occurs first, where permitted by law.

How Can I Return My Order?

If you wish to return your order, please contact our customer support team at:

support@sorvelie-jewelry.com

Please include the following information in your email:

  • Your order number

  • Your full name

  • Your address

  • The reason for the return, if you wish to provide one

  • A photo of the product if it arrived damaged, defective, or incorrect

Please note that customers exercising a statutory right of withdrawal are not required to provide a reason.

After receiving your request, we will provide the appropriate return instructions and return address.

Please do not send your order back to the sender's address without receiving return instructions from us.

Refund Processing

Once your return has been approved, your refund will be issued to your original payment method unless otherwise agreed and legally permitted.

The time it takes for the refund to appear in your account may depend on your payment provider or financial institution.

Any applicable original standard delivery charges will be reimbursed where required by consumer law.

European Union Consumer Rights

Customers in the European Union, including France, generally have a statutory 14-day right of withdrawal for eligible online purchases, subject to legal exceptions.

Our 30-day return policy provides an additional return period and does not replace or restrict mandatory consumer rights.

For eligible purchases, the statutory withdrawal period generally begins when you or a person designated by you receives the goods.

You can exercise your withdrawal right by sending us a clear statement of your decision to withdraw from the purchase.

Certain products, including qualifying personalized goods and certain sealed goods that cannot be returned for health or hygiene reasons after unsealing, may be exempt from statutory withdrawal rights where the relevant legal conditions are met.

Your statutory rights concerning defective or non-conforming goods remain unaffected.

Contact Us

For questions about returns, refunds, damaged products, or your order, please contact our customer support team.

SORVÉLIE Jewelry

Timeless Elegance, Effortlessly Yours.

Customer Support: support@sorvelie-jewelry.com

Website: https://www.sorvelie-jewelry.com

We are committed to providing a smooth and transparent shopping experience and will do our best to assist you with any concerns regarding your purchase.